Customer Service Representative
This is an exciting remote opportunity for anyone who is passionate about customer care and has previous experience working within the banking industry.
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
Training Period:
6 weeks: 9:00 AM to 5:00 PM
After the initial training period, the
4 main shifts
are:
8 AM to 4 : 30 PM, 12 PM to 8 PM, 2PM-10 PM and 4- 12 AM with a range of staggered start times in between.
Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months
The incumbent should be prepared to
work evening shift and also on weekends
We appreciate all candidates interested in this opportunity, however; please note that only selected applicants will be contacted regarding the next steps.