Mortgage Servicing Representative

This position is exclusively for the 2025 Toronto Refugee Hiring Event. To be eligible to apply, you must meet the following criteria:

- Arrived in Canada as a refugee (government or private sponsorship), applied for asylum after arriving in Canada (refugee claimant/asylum seeker), or were forcibly displaced. This includes individuals from countries such as Ukraine, Afghanistan, Iran, and others.

- Currently reside in the Greater Toronto Area or near the Greater Toronto Area.

- You can attend the event in person in Toronto on October 17th.

- Eligible to work in Canada (you must have Permanent Residency, Citizenship, or a valid work permit).

- 18 years of age or older.

Please read the job description carefully and only apply if you meet the eligibility criteria for the position.

You’ll work in the Mortgage Contact Centre team. As a Mortgage Servicing Representative you’ll be a single point of access through which clients are able to conduct the majority of their routine mortgage inquiries. You’ll focus on answering client inquiries that require routine analysis and the application of mortgage procedures, policies and principles.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Our Contact Centre is open Monday to Friday 8:00am to 8:00pm EST . Although this position requires working remotely, you must be able to travel to your primary CIBC location within 2 hours if requested to do so (e.g., service outage or technology-related outage, business continuity plan, team meetings, celebrations, events).

We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.

The Toronto Refugee Hiring Event Team will review applications and select the most qualified candidates for the positions. Please note that submitting an application does not guarantee an interview.