Account Activity Fraud Agent

This position is exclusively for the 2025 Toronto Refugee Hiring Event. To be eligible to apply, you must meet the following criteria:

- Arrived in Canada as a refugee (government or private sponsorship), applied for asylum after arriving in Canada (refugee claimant/asylum seeker), or were forcibly displaced. This includes individuals from countries such as Ukraine, Afghanistan, Iran, and others.

- Currently reside in the Greater Toronto Area or near the Greater Toronto Area.

- You can attend the event in person in Toronto on October 17th.

- Eligible to work in Canada (you must have Permanent Residency, Citizenship, or a valid work permit).

- 18 years of age or older.

Please read the job description carefully and only apply if you meet the eligibility criteria for the position.

You'll be joining CIBC's Fraud Contact Centre. As a Fraud Agent you'll monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.

At CIBC we enable the work environment most optimal for you to thrive in your role.   Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.  

Our Contact Centre is open Monday to Sunday, 7:00 AM - 12:00 AM EST. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays.

The Toronto Refugee Hiring Event Team will review applications and select the most qualified candidates for the positions. Please note that submitting an application does not guarantee an interview.